Genesys GCX-GCD Frequent Updates - Online GCX-GCD Tests

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Genesys Cloud CX: Developer Certification Sample Questions (Q21-Q26):

NEW QUESTION # 21
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

A. The user's phone is unplugged.
B. The user may have deleted the icon.
C. The Phone number is being used by a different user.
D. The user is not assigned the appropriate role.

Answer: D

Explanation:
In Genesys Cloud CX, access to telephony features, including the ability to make and receive calls, is controlled by roles and permissions. If the required telephony-related permissions are not assigned to the user's role, the phone call icon will not appear in the interface.

NEW QUESTION # 22
The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)

A. Non-Breaking
B. Deprecations
C. Breaking
D. Minor Bugs
E. Emergency
F. New feature

Answer: A,B,C,F

Explanation:
The Genesys Cloud CX API Change Management Policy categorizes changes as Breaking,Non-Breaking, New Feature, and Deprecations to define how changes are introduced and communicated. These types help manage expectations around compatibility, feature rollout, and transition periods for customers and partners.

NEW QUESTION # 23
Which Genesys Cloud CX feature helps reduce wait time for each call?

A. Skill-based Routing
B. Workforce Management
C. Automatic Call Distribution
D. llVR

Answer: C

Explanation:
Automatic Call Distribution (ACD) reduces wait time by efficiently routing incoming calls to the next available and most appropriate agent, minimizing idle time and ensuring quicker response for each customer.

NEW QUESTION # 24
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

A. False
B. True

Answer: B

Explanation:
You can combine Genesys Cloud CX Voice and BYOC Cloud to leverage the benefits of both cloud telephony connection options. This hybrid approach allows organizations to utilize Genesys' fully managed telephony service while maintaining relationships with existing carriers.

NEW QUESTION # 25
What type of trunk would you configure to connect to AudioCodes phones?

A. Phone trunk
B. Network interface trunk
C. External trunk
D. WebRTC phone trunk

Answer: C

Explanation:
To connect to AudioCodes phones, which typically function as external SIP devices, you would configure an External trunk in Genesys Cloud CX. This allows SIP communication between Genesys Cloud and the AudioCodes device.

NEW QUESTION # 26
......

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Genesys GCX-GCD Frequent Updates - Online GCX-GCD Tests

100% Pass GCX-GCD Frequent Updates - Genesys Cloud CX: Developer Certification Unparalleled Online Tests

Genesys Cloud CX: Developer Certification Sample Questions (Q21-Q26):

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